I moved to Vancouver about 5 years ago and Roxy Burger was always raved about for it's awesome burgers and fries. Not to mention the great staff that always seemed happy to make your visit enjoyable.
Over the years however the service, food and ambience has really gotten worse... each year a bit more. The burgers have slipped into complete disarray, lacking both the taste and texture (which now feels like burnt cardboard). We tried the chicken strips last time and I really didn't expect to see 3 puny strips of chicken battered in what looked like coconut shrimp batter. There was barely any chicken at all in these things. I certainly can say they weren't like that a few years ago.
The staff seems to have gotten more apathetic to their customers and more into gossiping and looking haggard as hell from their early morning drinking binges. It seems they hire for an ability to party rather than an ability to wait on customers.
Of course, one goes to the Roxy Burger more often to get drunk to begin with. So why do I feel the need to complain about the beer as well? Well, because they rarely seem to clean their draught lines and the beer ends up tasting like it was filtered through a pile of dirt.
Honestly, I am done with this place... the place I used to consider one of the best burger joints in the city. It's quite sad too. They have so much potential should they ever consider focusing on saving their business.