I've been here a couple of times for lunch. Last nite was the first time we went for dinner. And the last time ever!
We decided not to have ayce last nite. We think that might have annoyed the waitress, although we ordered a few items per person. She made it apparent that it was cumbersome to take our order. Her English was poor and she could not understand their own menu items.
By the time the waitress was finished taking our order, we found her rude and condescending. Yet we were still addressing her w/respect.
When the orders finally came, they came erratically btwn the first order that arrived and the 2nd last item that came. There was over 40 min in between.
When our sushi arrived, all the sushi was mixed up and we asked the waitress where certain rolls were. She rolled her eyes yet again and said they were all there. We then saw that the orders had been there but all mixed up. When asked why all our orders couldn't be grouped together by order, the waitress was clearly annoyed and said that it came that way.
We asked for our last item over 4 times. We had asked 4 diff waitstaff (our own waitress at least twice) to check on the order, but none came back. Finally our "waitress" came back and we told her that we didn't want the last item anymore she told us it was already ordered. We asked if it was ordered how come it hasn't come? It was sashimi, there's no cooking! She ignored us and left. She came back a minute later and questioned and accused us of receiving it already. We told her we didn't. She then had other waitstaff come by and all examined our table as if we were thieves/scammers.
Then she finally came back and then she went through all the items we ordered again and cross-checked her order screen. She finally realized that she did order the item. She admitted she had made the mistake, but never even apologized for forgetting the item and accusing us for having received the order.
Wel decided we were not going to leave any tip as we did not receive any service. We paid the bill to the penny and checked it a couple of times. We walked up to the front station so that we could give feedback on why we had not left any tip.
We asked to speak to a Manager. A waiter said that he was. We didn't believe it for a second, but was hoping he would relay our unacceptable dining experience to mgmt. While we tried to explaining our unacceptable service, a bus boy/waiter came running out to us w/ our payment in tow and said loudly that we did not pay enough. We were confused as we had checked our payment more than once so as to not give any tip.
We told them that we had paid our full bill. The bus boy started to count the money and you could clearly eyeball that we had paid in full. The "Manager" took the tray from the bus boy and started to re-count the money and realize that loonie/toonie and all that it was all there. Then we started again to say we left no tip, but that is why we asked to speak to a manager. The "Manager" then said "No tip, no need to know why" and walked away from us. We were so shocked. We have never had anyone talk to us this way, nor have we had bad service from numerous staff!
To add insult to injury, we were sure the "real" Manager, an older man behind the counter who was clearly walking around checking up on things was the one in charge and he ignored the whole scene even though we knew he was listening.
There are far too many Japanese restaurants in the Lower Mainland to give business to one that has absolutely horrendous service (as a previous reviewer had said) and to have sub-standard sushi and cooked food.