Me and my fiance are currently on the lookout for locations for our reception and we thought why not try it. I had reservations made at 7:30 and we arrived 15 minutes early. !5 minutes later the hostess called out my reservation, but I did not hear it as I was speaking with my mother. When I was done she said it a second time and I responded. When I responded I did not get a good feeling as she rolled her eyes, giving off an impression of 'you were right there, answer next time, idiot'. When I go to an expensive restaurant I expect to be greeted with some sort of gratification from the greeters. It seems like the line 'customer satisfaction was never mentioned when they applied for the position. The least they could have done was go to each group (there being ony two) and ask excuse me are you with the lee reservation.
After that we were seated and asked what we wanted for tea, that was great on the bus boys behalf. We ordered a scallop enoki mushroom soup, sautedd asorted seafood and vegetables, fried noodles with assorted seafood and vegetables and deep fried chicken.
I give the soup a rating of 4 out of 5 as it was the best dish out of them all. Is it just me or did I noticed that the base is basically the same as the shark fin soup.
The sauteed assorted seafood and vegetables had brocolli, scallops and squid.The flavour was decent, the number scallops and squid was a total of 5 each. the sacllops and the squid was fresh, but the flavour seemed a little bland. 3 out of 5 rating.
The fried noodles with assorted seafood and vegetables had choy sum, scallops, squid and cha sui. Again like the previous dish it had minimal items. The fried noodle was great as it was fried perfectly and wasn't soggy. The flavour was good, but it was a little oily. 3 out of 5 rating.
The last dish was terribly late. we waited 10 minutes until I asked and there was no reponse from the waiter as to when it would arrive. When it finally did, 20 minutes after we were finished with all the other dishes, I sank my teeth in as I was still hungry. The chicken was terribly dry, but I still choked it down. 0 out of 5 rating.
Throughout the whole time there was never once anyone that came around to remove the dirty dishes and replace it with new ones. All I can say is the service was horrid and the food was half decent except for the last dish. The last dish tasted like it would be my last meal as I was still hungry after.
The restaurant atmosphere felt rushed and all they wanted was turnover. The experience was not that great and has given me the final decision of not having my wedding reception there.
If you want to try Sun Sui Wah for dinner or a wedding reception, I suggest going to the one on Main Street in Vancouver instead. My friend had a wedding receptino there and the service was great and the food was good. I have been there a few times and they have always beat the one in Richmond for service and food quality.