My husband and I decided to come here for Valentine's Day last night, and made our reservation over a month ago. We arrived at 6:30pm for our table, and were given a choice of 2 tables. There was no hostess at this restaurant, possibly due to the small size of the restaurant.
Our server was polite and friendly, but clearly very inexperienced and not very good at her job (I'll provide examples of this). The menu featured 3 special Valentine's day entree, with one being a lobster spaghettini. Almost as soon as we sat down, we heard the chefs at the pass (open kitchen) yell out that there was only 1 lobster left. I had wanted to order the lobster and was surprised that a special on the menu could run out for a 6:30 seating. Poor management at this location for sure. I wanted to quickly order the last lobster (seeing how no one else was waiting to order at this time), but our server informed us (politely) that they had already run out of lobster, and offered that the dish could be made with other seafood as a substitute. However, after about 10min (and another few couples were seated), we saw a different waitress go up to the pass and loudly asked the chef if there was still the 1 lobster left, and then quickly ordered it. At this time, our server panicked (since our table was very close to the pass and we could hear and see everything that was going on), and quickly went over to the other waitress and asked her to hush, since she obviously made a mistake in denying us the lobster. She never made an attempt to apologize to us, and I was very infuriated. I guess I could have spoke up and demanded to have that last lobster, but I didn't want to ruin a good night. I ended up ordering the mushroom risotto, and my husband got the rib eye steak (another of the Valentine's entree special - $39).
We also ordered some appetizers, the grilled boccocini and the calamari steak. Neither were impressive. The grilled boccocini was way too sweet, and husband thought that it would have made a better dessert. The grilled calamari steak wasn't really a steak at all, just strips of calamari. When our server poured our wine, she splashed red stains all over the white tablecloth. We finished our bread before the appetizers arrived, and she never offered to get us more or to remove the empty basket and oil dish until the end of the meal when our entrees were finished (other guests had their bread basket removed).
After appetizers, the server came to set a steak knife for my husband. She didn't give me a spoon for my risotto, and I had to ask for one when the entrees arrived (I gave her a chance to bring one on her own). The entrees were not very good either. The rib eye was dry, and slightly overdone, and the whole dish was only lukewarm (possibly sitting at the pass too long?). The risotto was salty, and the chicken in the risotto had cartilage and bones that weren't cleaned off during prep. The server never offered us fresh ground pepper (we saw another server offering other guests fresh ground pepper).
We ordered a sorbetto for dessert, and again were not impressed. The sorbetto was almost like a soup in a dish.
We ordered a half liter of wine, a cocktail, and an after dinner drink. The total bill with tips came to about $200. The value wasn't that great, the price for the ribeye was especially unjustified.
We've been to Quattro on Fourth before, and I had quite enjoyed the experience. But Gusto Di Quattro is definitely under poor management, with undertrained staff for a restaurant of this calibre. Although the staff were visibly trying, trying and not succeeding is not acceptable. We definitely will not return to this restaurant.