I normally go to the one on Robson but decided to take the family to the one on Denmen for a change. We have always had a great experience at the Robson one but I have to say that both the service and the gelato at Denmen was less than acceptable.
For the gelato, it was not the same, I echo with GMT in the last review. It wasn't as "fresh", and some were even melty.
Onto the atmosphere, it was dirty and you can feel that some spots were dusty and even though they weren't busy, the staff didn't bother to clean up by wiping the tables, etc.
Service was poor, period.
1. I was about to pay and was made to wait because the manager was too busy giving attitude to the staff, right in front of customers (just my family in the store). No apology given for making me wait.
2. when my family and I were eating the gelato, we had a nice moment with our 2-year-old so I took out the camera to take a quick snap. After I finished taking the picture, I can feel somebody just staring at me in a very unfriendly way. I looked and it was the manager or supervisor (some young girl). Anyways, she stared at me and as soon as we had eye contact she said "Absolutely no picture taking in here", and paraded to the front of the store and pointed to the tiny worn out sign. All that with an "I'm all rightous attitude, if you don't like it just leave" kind of vibe. She read us the sign as if we were retards.
I think it's ok to have store policy, but usually storekeepers or restaurants are nice about it and would put it very nicely if it is an issue. Anyways, we walked down Denmen after we finished and checked out a couple of other ice cream/gelato parlours and noticed that there is no such "no picture policy" there.
We won't ever go back and would encourage others not to. There are many other ice cream/gelato places down the street with better service/atmosphere.