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Be prepared to wait. I agree 100% with EatsFats review, what an incredibly slow wait for mediocre food. Nothing is cooked, they are just arranging the ingredients attractively on the sandwich. But to ask that we wait 30 mins for a "meal" is audacious!!
For those that think perhaps they were having a bad day, it's like that all the time (so say my coworkers). This is the kind of place that impresses people who don't cook, which is many, seeing how busy this place is.
Not only is there a wait to have the food served, there is also a wait to order. Once you get to the cash, and order from the super basic menu (in terms of technique), you see where the problem lies.
You see a wall of people's backs all frantically putting the sandwiches and salad's together. I couldn't imagine how terrible it would be to be literally shoulder to shoulder with my coworkers all day making bloody sandwiches look pretty. Why they don't use the whole counter area is beyond me.
The sandwiches take so long to put together that they are backed up by the time the second order of the day is placed. Just because they cut the tomato after you order, doesn't mean it is fresh. YOU CAN PREPARE SOME ITEMS BEFORE SERVICE, it will still be fresh if you use fresh ingredients!!! That is how other successful restaurants, ahem, sandwich bars, are run.
The prices are completely overinflated as well. Again, only someone that doesn't cook wouldn't realize that bread and lettuce are cheap, which are the two main ingredients in all the dishes. There I said it.
I agree that in 30 mins I have waited, I could have gone to Nesters in the Woodward's building, and bought the ingredients myself and made a sandwich.
Would have saved me the 30 mins and 8.95 I will never get back. Shame.