I haven't been to Fantastic for several yrs esp. since the renovation. Their dim sum were cheap and decent back then. Never gone for dinner til now.
We went out for dinner on Thurs night. What a complete change in the restaurant! It was quite nice, but such tacky chair cover! Why on earth do the restaurant need to put a dress on a chair, it doesn't make it fancy, just tacky. Anyway, we noticed that the Thurs special was crab for $8.99 each if you order food over $30. Fine, since there were 3 of us, we decided on the set dinner for 2 which was $38 plus the crab.
I came here not having any high expectation on the food since I remember my many dim sum at Fantastic were not that great. Boy, I was wrong! The food here was very good. The amount of food we got minus the crab, there was no way it was a dinner for 2, we are 3 adults and we couldn't even finished it. The quality of food was fantastic. We had their house soup, cold chicken appetizer, mixed seafood w/ snowpeas, peking pork chops, fried rice, dessert and fruit. Plus, crab w/ ginger and onion sauce. Now here is where the service has gone sour.
None of the staff spoke english! It was odd that the manager took our order, I thought it was the waiter's job, to take our orders. I didn't know that til I asked the waiter about the rice, he looked at me and had no clue what I was saying. At that time, we didn't know about the fried rice, so I assume the set dinner didn't come with rice. The poor waiter tried to get the manager's attn to translate for him, but he was too busy helping the other table with their orders. What's the point of explaining to him, so I asked for 2 bowls of rice. He understood the "2" and "rice" part. The rest of the evening, he avoided us. The waitress came and took over. Our plates was changed a couple of times and teapot filled. We had asked for fermented shrimp paste to dip our seafood in, she looked at us and was surprise that we actually like this stuff. Such ignorant staff!! Yes, we are chinese who happens to speak only english and eat authentic chinese food. She only spoke chinese to us, good thing one of us understood her. At least, she made an effort to communicate with us and not avoid us like the cowardly waiter. My girfriend grabbed the menu to show the waitress about our order when we discover that we never received our fried rice. I was so frustrated, I didn't want to deal with the wait staff, good thing the owner came to see what the commotion was. I explain to her about the rice problem, the lack of understanding with the staff, etc. She was very gracious and apologetic and asked us if we want the deduction or coupon. I told her just to give us the fried rice to go, since we had already packed our leftovers. At that point, I really wasn't sure if I wanted to come back with the coupon. Thankfully, we weren't charged for the 2 bowls of rice. If it hadn't been the owner, I prob. wouldn't come back. She was very nice and I remember her from years ago eating here. She's probably the reason the restaurant is doing so well, she is so good to her customers and I can see that the customers are happy to be here. The other manager didn't do a good job dealing with the other table complaints. Thats why I didn't want to go to him, I don't think he wanted to be here either.
I plan on coming back to try their dim sum again. For dinner? Not sure, but I will definitely bring along friends that do speak chinese. I do really like their food, but I find that the restaurant tend to cater to only chinese speaking customers which is unfortunate. If you're caucasion or do not speak cantonese or manderin, don't bother coming here unless you bring someone who can speak the language.