I have eaten at Provence a few times, so signed up for their online club. This gives you occasional emails and a secret password for insider deals. I love their food, but have had service problems every time.
We live near Provence and have eaten there three times. Each time the food has been good enough that we are willing to overlook the service issues and give them another chance.
On our last visit, three of us went for dinner, one being an out of town business guest. The first bottle of wine I ordered was out of stock. The server apologized and went for my second choice. Also out of stock. The server muttered something about the manager re-doing the wine list and not telling anyone and went for my third choice. Guess what? So I suggested that the server bring us a good red in the $60 range. He went away and presented a bottle that looked fine to me. As he was about to open it,I realized that it was on the wine list in the $100 range. I said to just skip the wine. The server went away and was unapologetic for the switch. At this point, a watchful manager would have stepped in and offered a free bottle or the $100 wine for $60.
Dinner was good, a hearty Provence winter meal with root vegetables. At the end of the meal I asked for the bill and mentioned that I was on the email list and the password of the evening was X. The bill came and there was no discount. I had to ask again.
So, my complaint has nothing to do with the food. It's good, represents the regional cuisine we have enjoyed in the south of France, and I find it to be a decent value as far as quality. However, we repeatedly have service issues at this restaurant. The waiters seem to think that they are above serving in a bistro setting. The owners need to tighten up control.