The name of this restaurant is now called Ootori instead of Sanpachi so if you plan on using your entertainment coupon then you might as well forget it. I went here with my friend for lunch and we asked if we could use the coupon but they told us that they have changed names and is not affiliated with Ramen Sanpachi anymore. If that were the case then maybe they should consider changing the website address on their menu and the receipt information to NOT say Ramen Sanpachi. We let this one slide but it was just the beginning of our disastrous lunch.
Two minutes after we were seated the server came over and asked for our orders. We figured it's probably the lunch time rush so they're trying to get in the orders quickly. We ordered the Shio Ramen to which their response was, oh, we are out of the Shio and Tonkatsu Ramen. They were only open for the last hour and, apparently, already out of the two soups. They could have at least indicated on their menu that those two were sold out. Our server continued to stand there not giving us much time to pick something else so I ended up ordering the Miso Ramen and my friend ordered the Shoyu Ramen. We sat for about 20 mins before one of our ramens showed up and another 5 mins for the other one. If they were going to rush us to order then shouldn't the food come out a little faster? They are located in the central Downtown business area so you would think that they would be more prepared for the lunch rush and not make everyone wait 20 - 25 mins for their food.
We forgave them for the slow service as we were too hungry by that point to make any complaints. Even though we ordered different soup bases they seemed to look exactly the same - creamy. The picture on the menu indicated that the Shoyu ramen had a more clear soup base so you can't blame us for being a bit skeptical as to what they were actually serving. The taste wasn't exactly spectacular and the strips of pork were tiny and thin. Here is when things went from bad to worse. My friend found a dead fly in his soup. He called over the server and told him the issue. Instead of apologizing she stood there analyzing the fly just to make sure it was real and that we weren't making it up. She then calls over her manager (whom I assume is also the owner) who also looks at it to see if it was a real fly. She tells us that there are flies in the restaurant and probably flew into his noodles as he was eating it. She then proceeded to ask if he wanted another one and he told her that he's kind of lost his appetite and she just stood there, silent, for a good minute. Then my friend told her that he just wants to cancel his order. She looked really upset that he would even suggest such a thing and just said, "Fine, I'll cancel it". She comes back after a minute with the bill and places it in front of him and said, "I took it off" and then left. No apologizes, no sincerity, nothing. It was almost like it was OUR fault that there was a fly in the soup.
When we left there was no "Thank you for coming" or "We're sorry for this experience but hope you'll come again", just silence. I won't be going back there anytime soon and I highly doubt my friend will either. If you are looking for poor service, sub par ramen, and an unapologetic manager then I suggest you eat here but otherwise go somewhere else.