Submitted Wednesday, August 1, 2007 - 3:28am [Dine in]
We've been here a few times before but we may not go back. While the food is good, the service is much left to be desired, it is consistently nonexistent and the waitress always forgets to place our order and our tea. We have had to wait over 50 minutes to an hour at times between sitting down, placing and order and receiving our food. The kitchen staff is wonderful but count on service to be extremely slow, indifferent and unprofessional. I hope they get the kinks out eventually or we don't plan on returning.
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Submitted Tuesday, July 31, 2007 - 9:18pm [Dine in]
We are frequent visitors of the Pho Hoa on Kingsway which is excellent for their Pho, but decided to stop by the Alexandra location again on a whim since we were nearby. When we first arrived, the table was caked with a dark substance which we had to clean with the napkins and our tea. We ordered our regulars #2, and #15 which was just OK. The noodles were undercooked and the beef was sliced too thick, chewy and the soup tasted off. We asked the waitress for chilli oil and she just stared at us blankly for a minute and not only frowned but scowled at us then walked away without saying anything and not returning. We have been to this location a couple times before and every time the waitresses are talking very loudly (almost screaming across the room) at each other which is not what you want when you're trying to enjoy your meal. We do not recommend this place.
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