Submitted Tuesday, December 20, 2011 - 12:58am [Dine in]
I've been wanting to try this place out for awhile and was REALLY disappointed at the service. I came here with a friend on an early Sunday evening hoping to grab a light bite before a concert. We were in a good mood and ready to start a great night. Unfortunately, that was tainted by the unprofessional service.
The place was quite empty when we got there with two other tables that were waiting for their food. Our server, an Asian man who seemed to really know what he's doing, seated us and got his busser to get our water. My friend decided to order an appetizer first as I was still taking some time to look at the menu. When the man came back, I tried ordering the 3-course meal and said that was all because we wanted to share. He swiftly said no sharing allowed and I was a bit taken back by his bluntness but totally understood that it was a pre-set deal. I then ordered a regular pasta bowl. When I finished, he then turned to my friend, further pressuring him that he had to order a MEAL on top of our appetizer. The vibe he was giving off was really uncomfortable and uncompromising. I've been to restaurants (with servers that could barely speak a complete sentence of English) that explained the policy in a much more mannered way. Is sharing that forbidden in an "authentic" Italian restaurant for first-timers on an empty night?
Food was mediocre. Cold and jagged bread that looked re-used came after when my platter came out. I was asked if I wanted pepper after I started eating. I really wanted to like the place but I was appalled by the rudeness. Start treating people like customers... then the restaurant wouldn't need 50% discounts every lunch and Mon/Tues nights.
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Submitted Sunday, April 17, 2011 - 5:20pm [Dine in]
I came here for a birthday dinner with about 12 girls. The decor was pretty average compared to the restaurants on the same Yaletown strip. I remember my friend emphasized to our group that we had to arrive on time or else our reservation would be cancelled absolutely. We all arrived promptly to realize it was not very crowded at all. I understand that restaurants do that but it was a bit of an empty threat.
The food itself tasted just okay. There's definitely better thai restaurants around Vancouver. Nothing extremely special. The portions were not very large except the pad thai's some of my friends ordered and they were just extra noodles that tasted too sweet and bland. Many entrees did not come with a side of carbs (rice or noodles) and had to be ordered separately for $3+ extra. The spicy seafood linguine I ordered were noodles that weren't even actual linguine but soppy noodles.
Service was disappointing. During dinner, my friend got a few drips on the head from an overhead leakage. It got in her hair and it was oily. It wasn't very pleasant at all. One of the waitress came over to check it out but did nothing about it except stare up at the ceiling with us. During billing, I had an discount student card that had Charm listed as one of the sponsors. Our waitress told me that she has never seen it before and there is no "button" on the till for it. She told me that she would ask her manager about it. After about 15 minutes of back and forth of verifying if the card was legit, I found out the manager she was talking to was over the phone and claimed to not have signed up for anything of the like. It seemed a bit like a poor claim as I received a $5 print out discount voucher for Charm along with my student card so how could they not be aware?
All in all, a bit disappointing. The value just wasn't there.
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