Poor service, Lack of customer service skills, food is not that great
Submitted Sunday, January 4, 2009 - 10:00pm [Dine in]
Went to this restaurant for the first time to try it out. Asked the manager couple questions about the menu and at first he answered but second time he became agitated and clearly annoyed to help out customer who is unfamiliar with the items offered. Talk about customer service! Had to practicaly shout and waved arms like crazy to get the attention to the servers. They don't seem to want to be there at all and just paid attention more to the chinese speaking customers.The food was not that great either, and for the price we paid $43 without tips (I dont see its worth of them being tipped) I rather spend my money to Kam Ding resto in Coquitlam or Kirin at Henderson Place. Enough said. Some people might like this restaurant without good service and good food, but I have sincerely learned my lesson and will be advising my colleagues the same.
Was this review helpful? 8 / 11 users found this review helpful.
Submitted Thursday, November 13, 2008 - 12:24am [Dine in]
Went with couple colleague from work to dine on rememberance day Nov 11 last Tuesday. Surprised that the restaurant was busy on a tuesday night and the absolutely cute hostess greeted us right away and took us to our table.we were impressed on how the restaurant looked so exquisite as well as the food, but the servers were not so professional.My colleague is a frenchman and he overheard some of the waiters speaking in a very rude way about the night in french language to one another, and continued doing so all through our meal.how very unprofessional!! Regardless of that, we were happy the food was excellent and upon leaving we were again met by the hostess and chatted a little while waiting for taxi.we should have told her about our real dining experience which was clouded by what my colleague overheard from the waiters.Alas, our impression for the resto was nice place but unprofessional waiters!!
Was this review helpful? 2 / 3 users found this review helpful.