Four of my coworkers and I went to the Italian Kitchen for lunch about a week ago. They are usually booked well in advance, so I made the reservation about a week ahead of time. Upon arrival, we were greeted by the hostess who led us upstairs to another hostess, who seated us immediately.
The service is very laid back, in the sense that they really don't bother rushing around for anything. They just sort of saunter around, taking their time with everything. The manager actually came by to fill our water glasses and apologized for the delay with our server. When we asked a couple of questions, he kind of froze and simply said that our server would be right with us. Odd.
When our server finally arrived, he answered our questions and took our order for food & wine. It took a LONG time to get our wine - which was a bit weird, since we just ordered a bottle for the table. I didn't think it would take that long to ring in and bring back to the table, but it did take about 15 minutes for him to return.
We ordered an antipasto platter to share, and it was incredible. First of all, the portion is huge. We ordered for two, but shared between four of us. The fifth person in our group opted for the bruschetta as a starter. I think if only two people were sharing the platter, they wouldn't need anything else as there is so much on the plate and it's very filling. There were jumbo prawns, baked clams, prosciutto-wrapped asparagus, kobe meatballs, char-grilled brussels sprouts, caprese salad and a few other items - everything was so flavourful. I think the brussels sprouts were a bit salty for some, but I really liked them.
I think it was about a half hour before our mains arrived. Far too long for a lunchtime wait, if you ask me. When the food finally arrived, there were no complaints from anyone - we all really enjoyed the food. The portions on some entrées were HUGE, while others a bit small - I guess it depends on your order. My lasagna and salad were a decent size, and I had to wrap most of it to go as I was still full from the appetizer. No one had room for dessert, and two of us left with take-out bags.
For a glass of wine, appy & entree, my bill was about $27 plus tax & tip. I didn't think it was outrageous, but I wouldn't spend that much on lunch very often. The food was definitely worth it.
My only complaint really, was with the service. Everything took so long to arrive and our server did not seem at all fazed by the fact that we were becoming impatient. If I go back for lunch, I would probably just stick with an appy OR an entrée to save time. I recommend this place if you are not in a hurry.