I've gone probably three or four times prior to tonight and it seems like every experience has gotten worse and worse. No matter how strong my craving for all-you can eat sushi gets, I'll hold off on going back again.
The restaurant had probably six or seven tables when we came in between two servers. We weren't greeted when we walked in the door. After a couple of minutes we were seated; no tea, no water. It took ten minutes for them to come by to take our order and get us beverages. The appetizers arrived quickly. No major complaints there but overall pretty boring. Agadashi tofu was the saving grace.
When she'd placed our original order after ten minutes of waiting we'd included our appetizers and sushi. We finished off the appetizers in about ten minutes and were left waiting and waiting waiting for the sushi. It took fourty minutes from the time we placed the order for the sushi to arrive. In that span we were barely attended to save for one awkward moment when the server actually came over and asked if we'd like anything else (our sushi perhaps?) and another moment when one of the servers barked at the other to grab a heavy tray from her.
The sushi was awful. Almost all rice, little content. The rice was warm which is an absolute killer for me with sushi. When I brought it up to the server her response was "you can tell the chef". So what's your job exactly? It was so awful that I, a big guy that never likes to leave sushi on the table, left almost two full rolls.
I've done my fair share of serving; I'm reviewed on this site very favourably. I know how the job works and I have sympathy for servers. The service at Yokohama's was awful. It wasn't busy, we weren't picky and we were only nice until it became quite clear that the customer wasn't important. For $25 a person (a price that seems to keep going up) they should be able to get at least the food or the service right. Instead they miss both.