I went to the Richmond one for the first time and brought my parents and brother. We had coupons for lobsters and a 3 course meal. My brother had a Prime Rib and Lobster entree, I had a whole 1lb lobster and my parents had a Chicken and Lobster combination.
When we got there, the greeted us and showed us to our table. The place wasn't full and started to look quite empty, even though we were told that they were busy up until the time we arrived for our reservation. I guess parking wasn't the strong point of this restaurant.
As for the service though, the waiter was a little slow to things. He came a little late to take our drink orders. After he took our orders, he took a while to bring the drinks, and they were just waters. But he was very nice and courteous when taking our meal orders.
The bus boy came with some entrees and placed them on the table. The waiter came by and saw right away without asking that the dishes were wrong and brought them back before we touched them. He had a good eye for that. He apologized and eventually came back with our entrees. He was very nice and apologetic. He made sure we still enjoyed our meals. But he was still a little late to refilling drinks.
Food was ok and was more on the saltier side. At least that is what I thought about my lobster. They made it easy to eat the lobster other than the part that I had trouble finding a place to put the empty shells. The presentation of the entrees were really nice and was appealing. I tried some of the prime rib from my brother's entree and was a little disappointed because the prime rib was actually a little dry, not too dry, but noticed a dry surface. It would be like a prime rib that you would get from a cheap steakhouse. I think that I will stick with my original observation that it was a little salty.
The place is similar to many other steakhouse or seafood restaurants like the keg where there is less light overall and just more light around our table. The music playing was some more classical 60s-70s light music. Nothing mind blowing and not something that would set boathouse on the top for ambiance. It was adequate and nothing to complain about here.
Seafood is usually pricier and I think that boathouse is on the pricier side for the quality of food that you get. You do get a lot of food though, but not all of it is that really justifies some of their costs for lobsters. It would be really good to go if you have a coupon. If not, it might not be up to your standards for the price.
The food is solid, but not what I expected from the boathouse. It is a good franchise, but I think they are falling behind the curve with other seafood restaurants. Actually, Chinese style lobster is really good. Service was really good despite the slow drinks. The people were nice and courteous, they definitely cared. What they do need to back it all up is having the food match the price that you are paying. Little less salty, and maybe work on some of that steak.