I've been going to this pub for over a year now, and it's always good. The interior of the pub is nice and cozy, even better if I get a table by the fire! I just wish they had a better patio for summer.
The food is reasonably priced and I've never had a problem with it, neither have any of my friends, they love the half price pizza night. They also have great drink specials. However, beware, they charge refills on pop, ice tea, etc.
The service can be hit or miss, depending on the server. This place is always packed, but they are usually really good about greeting you and getting your drink order right away.
The crowd is a mix, much like New West itself, never sure who will be at the pub, many times we've been asked to join another table next to us, people there are very friendly.
All in all, this place is great for dinner on a week night and for drinks after work on a friday.