I'll give them credit; they did have polite, non-intrusive service. The atmosphere matches for an upscale establishment. Ambience is great (this is the best-looking of all the Kirin's out in Lower Mainland) and service wise, though not outstanding, is decent for an establishment of this caliber.
BUT - for a high-class, upscale Chinese restaurant with an established reputation, I cannot honestly recommend coming to this location. Good ambience and passable service doesn't cover up the food deficiencies. Other Kirin locations are much better than this place that masquerades as a Kirin.
We had ordered a pan-seared fish (key words - PAN SEARED) and the fish arrived FRIED. We're not talking "pan-seared-with-too-much-oil" type of fried... we're talking FISH AND CHIPS type of fried. When we confronted the server about this, they claim that "this is how it's done - this IS pan seared" - uh, hello, isn't that called 'misrepresentation'? When the fish is FRIED, it's fried... that's not pan-searing. Pan searing doesn't make the fish go crispy like fish and chips!
Preserved veggies with pork arrived with the pork all mushy and not edible.
Lettuce Wraps - they gave us 8 flimsy pieces of lettuce (we had 8 people at the table)... and when asked if we could have more, the server says "This is traditional - that's all you get." And when we noticed at the same time, at the table next to us, who had 7 people, they get two plates of lettuce (18+ wraps!), how is that "traditional"?
Oyster and Ginger/onion pot - the oysters were extremely dry, as if they had taken dried oysters, and soaked them overnight. And since the oysters were fried (again!), this further made them inedible when the whole pot arrived at the table.
Again, decent service (I can't even rate the service as outstanding - a place of this caliber should have better service!), but the food was of such poor quality, it cannot be considered a "Zagat" rated establishment.
I'll give other Kirins another try, but this one will definitely be off my list - and I won't recommend to anyone at all.
People come to Kirin to be "wow'ed" by their food, service and ambiance. The only thing that wow'ed us were the decorations.
Why come here again? I won't. Any cheaper-class Richmond establishment will beat this place in terms of food quality.