This was the worst dining experience I have had in Vancouver for a LONG time!!!!
Service was sooooo slow...it took about 15 minutes to ask if we wanted a drink despite that there was only 2 other tables! The two staff members were just standing behind the counter, not doing anything.
Next, when we ordered, we were informed they were out of prawns so nothing basically from the entire section we were going to order from. We had an entertainment coupon so asked if we could get one of their thali dishes with it as they were out of prawns which was what we going to order. They said no, those dishes did not work with the coupon. Finally we ordered butter chicken and saag paneer.
The food was so-so at best...smaller portions, the butter chicken was very tomato saucy with 3 pieces of HUGE chicken rather than normal, bite size pieces. The saag paneer was overspiced and the paneer itself was very bland with only a few pieces in the whole dish! The rice was cold and the naam was small and not very fresh tasting.
Next, a homeless gentleman who appeared intoxicated entered the restaurant trying to sell customers flowers. He stopped at a table with two young women and began asking them for money, asking for sips of their wine, made inappropriate comments about their looks, etc. The women were good sports about it but were obviously uncomfortable and wanted to just enjoy their dinner...the staff did NOTHING...this went on for a good FIVE MINUTES STRAIGHT....which doesn't sound like long but if you were there, trust me, it felt very long!
The two staff members just stood behind the desk laughing at the situation rather than doing anything about it. Finally after almost 10 minutes, one of the staff members came over to the man and physically pulled him out of the restaurant in an over aggressive manner (a bit overkill, the staff should have just asked him to leave politely but firmly but like 5-10 minutes earlier!). Of course the man became aggressive as well and pushed the sign over, knocking over a flower pot, spilling dirt everywhere. It was quite a scene and really awkward for everyone. The staff made no effort to apologize to the ladies or the other customers.
We sat at the table for a good 15 minutes with dirty plates before they were cleared despite there was only one other table at this point, had to flag them down to ask for the bill, and then they forgot to apply the coupon to the bill and we had to go to the front and ask. SO ANNOYING!!!
Anyways, will never go back, will never recommend to anyone. AVOID this place, it was anything but a 'Nirvana' experience eating at Nirvana!