My husband were excited to find a sushi place that delivers. We were both feeling under the weather, not wanting to cook, not wanting to go out, and both of us having colds the idea of pizza didn't sound thrilling. Miso and sushi was what we wanted.
So we found this place and gave them a call.
First thing my husband experienced was the 15 minutes it took to explain our address to them. He spelled the name of our street to them 4 times before the girl on the other end of the phone handed our call to someone else... where my husband got to spell the name of the street to the next person another 3 times.
After placing our order, we were told it would take 30 minutes.
35 minutes later we get a phone call from the driver. My husband spelled the name of our street to him again, and attempted to get the driver to understand that our street was between 4th and 5th. The concept was not something the driver understood. "4th and 5th. between 4th and 5th. No, the streets. 4th and 5th. between them." and spelled the name of the street a final time.
The driver never showed up.
An hour had passed from the time we placed the call and my husband called to see what the hold up was. She did not ask who he was or our address to confirm which order he was speaking of, she just said "on it's way".
15 minutes pass and a girl arrives. I mention to her that we called over an hour ago. She said "yes, we are busy." She made zero apologies. I asked if the food was fresh, was it out of the restaurant for too long and she assured me it came straight here. In the next breath she said that the other driver went back because he couldn't find our address, and that she brought it over... thus: the food was far from fresh.
Tempura: soggy and slightly warmer than room temperature.
Gyoza: same as tempura.
Dynamite roll: really? you expect someone to eat that and *not* get food poisoning?
Beef teriyaki roll: *gag*
miso: slightly above room temperature.
All in all, not edible.
So I phoned Britannia Sushi back and told them that the food took too long to arrive here, and that it was awful. I politely let her know that most of the food was not edible. She spoke with her manager and told me that next time, they will give me 30% off of our order.
Really? Considering the fact that 100% of our food was garbage, I told her that we wanted a refund.
She said flat out "No. That is not our policy."
Just don't bother.