I know Tropika is notorious for their horrible service but I must say, that every single time I have dined at their restaurant I have never received poor service. I felt obliged to give Tropika a good review because I am a regular customer and have received consistently good service. Tonight was another example of this.
It was my sister's birthday and there were 5 of us. We made reservations earlier on in the day for 6:30, and were seated immediately. We ordered a TON of food (lots of Hainanese rice, satay skewers, pad thai, roti, beans, jumbo shrimp with vermicelli noodles, hot and sour soup, fried rice, clams!) and it all arrived very promptly. In fact, all of our food had arrived within the half hour.
Service was the same as all my past experiences - good. We never had to ask for water; servers would come by and fill up our glasses numerous times. If I had to make one suggestion about their service it would be to allow more time to look at the menus. Sometimes I feel they rush us just a little bit when it comes to ordering food.
We ordered some dessert and our food was packed. No fusses with the bill (The Entertainment Book coupon is a godsend) and we were on our way. I've heard so many complaints about Tropika's service but I guess I am one of the fortunate ones in that I've never had to experience bad service from them. I hope my review lets other diners know that Tropika isn't entirely all that bad!