Submitted Thursday, June 10, 2010 - 2:23pm [Dine in]
First time at this restaurant. Looked promising, with an extensive dim sum menu advertised at 1.99 per dish. My companion and I tried several dishes that were all good.
The problem begins here: despite having to flag down 3 different servers, we never got our last dish. After waiting an hour, we decided to pay our bill minus the dish that never arrived. Rather than acknowledging their oversight, the cashier argued with me. She then overcharged for the dish which never arrived. When I pointed that out, she debated me again. She furthered by 'reminding' me to leave a tip. I decided to leave nothing.
Among the worse service experienced in Lower Mainland. As a Chinese, I'm embarrassed by their behavior and offended by their attitude. Will not be returning.
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Submitted Friday, July 10, 2009 - 10:40pm [Dine in]
Having just bought a restaurant group membership which included Kingsway Sushi, my companion and I decided to try it for lunch. The menu read "all-you-can-eat". As it was our first time, we ordered modestly. The portions were sample size. The food quality was average.
During the second helping, the server prevented me from ordering further citing that I didn't finish the sushi rice. I informed her that I can't eat white rice (causes bloating). My companion ordered without interruption, while I ended up retracting my next order. When our food came the second time, we noticed several servers glancing over our shoulders to ensure everything was eaten!
I finished lunch feeling uncomfortable and unsatiated. The amount of rice left unfinished was about 4 pieces, totaling approx. 10 cents, while our bill of $25 MORE than compensated for the leftovers!
Overall, a dissatifactory experience.
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