So, this was a third time going to this restaurant. The first two times were dine in. It really is a nice looking restaurant, but service is usually very slow so we weren't sure if we would be returning for dine in. We signed up for their email list thing anyways.
My girlfriend received a Happy Birthday email with a $25 offer (*Come join us at Cotto and purchase an Entree at regular price and enjoy your second Entree, of equal or lesser value, with our compliments. (up to $25 value) So, I order a bunch of food and we go in to pick it up thinking that it would be fine to show it on my phone. The email didn't say anywhere that we would need to print it out.
So, we show up and the first waitress asks to see the email. She takes my phone to show the manager way over on the other side of the room then goes around asking some other staff. Then says that I have to forward the email to them so that they can print it out. So I email them... wait 10 minutes. They ask for another email... I send it again... and another after 5 minutes.
My girlfriend was getting very irritated as she was hungry and waiting for over 30 minutes just to use this coupon promotion. My girlfriend said to the waitress that we shouldn't have to wait this long just to use their promotion. The waitress just made up an excuse, stating that it wasn't her fault because she didn't make the promotion rather than just apologizing.
Our food was good, but older/colder from waiting and waiting.
SHORT STORY: It was a nice promotion, but it was so poorly handled. We had to over 30 minutes to get the staff to talk to each other and figure out how to use their own promotion and forward them their own email multiple times so that we could pay for the food with the discount. All that waiting just made our food 30+ minutes older/colder.
I would really like to love this restaurant because it's so close to where we live, it's a cool looking place to hang out, and the foods not bad either, but the service is just so disorganized that it hurts my brain.
I really don't want to go back there.