My husband and I continue our quest to find a pizza joint with decent food that will deliver to our expectations, and we intend to be faithful weekly customers.
First off, the food is excellent. Secondly, the value is actually good for today's pizza prices. Thirdly, the ambiance if you happen to walk in is just what you would like to see in a pizza place that makes and delivers those wheels of cheezy happiness to your door.
WHEN THEY ACTUALLY DELIVER.
We had happily used them three weeks in a row, and we were finally becoming relaxed and hopeful that we could once again establish a weekly pizza routine at the end of a hard work week. The pizzas were so good. The 4th time we ordered, we were told 45 minutes for delivery. 50 minutes later, we started to worry. We pre-decided that if a pizza ever arrived to our door cold, we would reject the delivery. Which we had to do. The delivery guy argued and cursed.
Then we called into report what had happened, and they told us the pizzas had come out of the oven 20 minutes after we ordered. Meaning that the delivery guy had them in his car for over 35 minutes. There was no apology, and I was in tears because the weekly ritual we have tried to re-establish for years was once again ruined. I typed out and hand-delivered a letter to management explaining what had happened, even though it was an utter waste of my time. I needed closure.
My husband and I first became friends by sharing pizzas and TV on weekends, and it's important to us. You may think this is stupid, but it's very, very important to us.