We went there purely out of convenience because of the location. Normally I would choose a place I've been to before and know is good.
First of all, it took like AT LEAST 5 minutes to even be approached after sitting down.
My friend ordered a sprite and I got water.
They took a while to get our drinks and then to take our order. We each ordered an appitizer (which we asked to get first) He got tempura prawns, I got spinach salad.
Tempura prawns came first, after a long wait, and then finally the salad came which was discusting. It was wet cold spinach with practically nothing more to it. I didn't take more than a bite and sent it back (which I normally woudn't do, but I did not want to pay for it as the service was bad enough)
We ordered four rolls. One roll came, and part way through eating it realized it was not what we ordered. It was a tempura roll and didn't taste very good to me but I was hungry and ate a few bites. Then three more rolls came after and they were just horrible. I tasted each one and decided I lost my appitite. My friend didn't mind them but at the same time he tends to go to all you can eat sushi restaurants... I have slightly higher standards than that.
Not once was my friend offered a refill on his sprite until he was done eating, then the server offered and brought the drink.
On the bill, I was astonished to find a $1.95 charge for EACH fill of sprite (YES, 3.90 for the sprite) AND the spinach salad to be still on the bill! Normally I would make a big stink out of something like this but my friend was paying and I thought it would be rude of me to do that since he was paying. I am so discusted in this place - the food, the service, the COST. Our bill came close to $40 and I left hungry and disappointed. When I go to Azuma with another person, our bill comes to less than $30 without drinks, and although the odd time I have not so good service, it tends to be a way better experience than this was.