Step-daughter took the Other Half and I here for lunch recently. Three adults and a new baby in a carseat took two people to get us seated. We had barely opened the menus and the server was there to take orders. We asked for green tea and a few more moments and then didn't see her for quite some time. The tea was VERY weak and not very hot.
Step-daughter ordered a dynamite combo, the OH ordered a sushi/sashimi bento and I ordered ten-don, miso soup and spinach goma-ae. Spinach arrived almost immediately and was the first sign something wasn't up to standard. The goma-ae dressing was super-sweet and there wasn't much of it plopped on top of stringy spinach. The spinach had not been inspected for quality and some of the pieces were old and discoloured. The whole thing would have been more edible if the spinach had been chopped even a little bit, but the leaves were whole and stringy.
Step-daughter's combo arrived, the two miso soups arrived, and then the ten-don for me. The sushi looked to be standard issue, fake crab/surimi much in evidence. The ten-don was a disappointment. One tiny tempura shrimp, one half piece each of squash, sweet potato and white potato. Overall was poured a dark brown gloppy, very sweet sauce with some shreds of carrot and onion that was advertized as "ten-don sauce". Not tempura dipping sauce, but a mystery gravy poured over everything, soaking the rice below.
The OH sat back to wait, but nothing arrived.
After watching later arrivals being served their food, we asked the server about the OH's bento. "Just a minute, just a minute!" and she rushed away. After that, she was into avoidance mode, avoiding eye contact, avoiding passing by our table. By this time, I had finished as much as I wanted of my meal and step-daughter was still waiting politely for her father's order to arrive (mine was a hot - OK, warm - dish, hers was sushi rolls - in my defense for seeming rudeness!) While they WERE busy at lunchtime, no one stopped by so that we could ask about the missing bento. Finally, I was on my feet ready to go get the "boss lady" when she realized I was on my way over. When we told her that Bento F had not arrived, she said... "you didn't order it" and "I wondered why HE wasn't eating". WTF? Then why was a miso soup (part of the bento set) delivered to the OH? After a brief "discussion" (yes we did order it, no you didn't, yes we did), she headed for the kitchen. Both step-daughter and I had finished our meals by the time his arrived with a muttered "sorry".
During all this time, no fresh tea was offered, although the servers were bustling the teapot around to other tables.
OK, enough venting. Quality of food was "meh" to the extreme. Value was not there - my icky sauce-drowned "ten-don" was $10, small and stringy goma-ae was $4, the bento (standard amount of food, and the tempura was not hot) was $15. The room was standard "Japanese" with phony cherry blossoms. The bathroom was clean enough.
The bill was the only thing to arrive with any alacrity, and there was an extra charge for a soft drink that had neither been ordered nor received. The charge was removed without any apology, and there was nothing else removed from the bill for the aggravation of their "overlooking" one order. They actually stuck to their story that we had NOT ordered the bento!
Would NOT recommend for quality, will NOT return because of having to argue to get an order that HAD been placed.