Our hungry volleyball team decided to forgo the league's post-game meet up pub and head to Cactus Club on Lougheed, so the 7 of us arrived las Tuesday evening. Restaurant was half full, and they seemed a bit confused when asked for a table of 7 (we could see multiple tables open that would be easy to arrange).
Drink orders came fairly quick, but food orders took an additional 15 minutes at least (which seemed like hours for a hungry team).
Drinks came in a reasonable time, and the food was a little longer than average (especially for a half full restaurant), but there were 7 of us so no complaints. while the waitress was dropping off drinks a fork was dropped, and she said she would bring another one, followed by another request. It never arrived, but since I was having the wor wonton soup with chicken I didn't need one and went without.
Quality check took at least 10 minutes, and there was no pepper on the table... I get that they want to offer fresh ground, but if they can't be on top of giving people the pepper when half full (and servers in abundance chatting by the bar) then leave a damn shaker on the table! They charge premiums for their service and decor but thegirls are so young and immature they just don't get it.
The food: My Wor won-ton with cajun chicken was $13, and had 4 wontons, 2 PAPER thin "quarter zized" slices of pork the skinniest piece of chicken on the planet (it appeared they fileted a breast into 3-4 flat pieces and I go one of them) a few noodles and 3 corn and 3 SMALL broccoli. I was told this was a hearty meal... This was barely an appetizer... For $6 most Chinese restaurants would give about a dozen wontons and prawns etc, I was expecting a small than average portion from Cactus Club but I was plain hungry after this.
One girl ordered the jambalaya extra spicy, and it came very mild and cold on top, the waitress offered to get another, but it had been 10 minutes since she dropped it off and the girl didn't want to wait as everyone was half done already.
3 people had the burgers, 1 with "sea salted" fries that lacked the "sea salt" (he added table salt), and the other 2 with yam fries that weren't that crispy...
My girlfriend asked if she could have the spicy chicken with a side salad and pointed at the $3.75 option under the quesadilla's and the server said no problem, however out came a large salad and we were billed $7 (remember no quality check for over 10 minutes so tough to complain that late, she wanted to eat) and we paid the bill with a tip or complaint...
The server wasn't "bad" she just wasn't good... nothing impressive at all... 1 drink refill for 1 person (my water sat empty), and all of the service was just barely passable without cause for a direct complaint... The food was skimpy, and inconsistent, and made without care or attention to requests... We decided that next time we'll head across the street to Milestone's who seem to offer better value!
To finish on a positive note, it was a nice and clean atmosphere, and the bathrooms were nice and being serviced properly.