Some dishes were delicious, some weren't, and some were in the middle. Their lobster was one of the best lobster dishes I have eaten, and I LOVE lobster. The lobster was cooked to perfection.
The appetizer was good. it was a smoked salmon with a green foam surrounding it.
The other 3 dishes in the set dinner was basically chinese food dishes that I could have eaten at a fine dining chinese restaurant at a lower price.
So, the food rating averages to about 3.
From the best of my knowledge, they sent our dishes to another table, and had to cook our dishes again. The total time from the beginning to the end was approximately 2 hours and 45 minutes. It was totally absurd. The restaurant was packed, and there were enough servers, so I did not understand how they could make mistakes and provide slow service. AND, they overcharged the bill by 10%, which we found out after we paid the bill and went home. I think that they overcharged us purposely, because they probably figured we would not go back to the restaurant.
There was a lot of discrepancies on what the "group set courses" offered and what was actually given to us on the table. So, if you do try this restaurant, you should make sure you get what the menu says.
We paid $95 per person. The dinner, as detailed on the fax they sent to us, was suppose to be $88. In addition, the dishes that were served were not worth $88. It was a SHARED lobster dish with 6 small lobsters (for 6 people), an appetizer of smoked salmon with a green foam, a chicken soup, white chicken meat (something like Hainan chicken), passion fruit mousse (sp) for dessert, a starch dish (which I forgot what it was)... for $88 per person.
From my personal opinion, the worth of the dishes was around $20 to $30, not the $88 that was agreed upon, and definitely not the $95 per person they over charged us on.
I could have had a better dinner for 20% less at other fine-dining restuarants: West, Crocodile, Market, C Restaurant, to name a few. It was basically a rip off at Zen.
The restaurant itself is clean and quite new. The location in Steveston village is charming. Parking is plenty, but I had to walk 3 minutes to the restaurant.
Food was okay, but not worth price.
Value is extremely poor.
Service was poor because of the multitude of mistakes that the servers made.
They overcharged us deliberately, knowing that we would not go to the restaurant again.
Location is good, and the restaurant is clean.