I ate there a few years ago and wasn't overly impressed, but decided to give them another chance last night.
Big mistake. I remember now why I didn't go back the last time. I most certainly will never go back again and I will tell all of my many friends the same.
SERVICE (1): I arrived at 4:30 and found out they didn't open until 5. I should have taken this opportunity, but oh no. I was hungry, wanted Mexican food and I had already trekked all the way from Marpole to the West End via transit. So I came back at around 6.
SERVICE (2): Red flags started popping up the second I walked in the door. I had to argue with the waitress about being allowed to sit somewhere other than right by the door even though the restaurant was completely empty. (The fact that the restaurant was completely empty at 6PM on a beautiful summer Friday evening in the West End should have been a major red flag, but I still soldiered on.) Then, I had to ask for water, which tasted funny. Then I realised I was not offered chips and salsa, something that's de rigeur at every other Mexican establishment I have ever visited. Then I found out they didn't have any beer on tap.
I should have gotten up and left right then, but oh no, I *still* soldiered on.
FOOD (1): This place's only redeeming quality is the red salsa, which was very good. Everything else was awful. The nachos consisted of a small dinner plate with maybe two or three layers of chips covered with a thin layer of refried beans, about an inch of red salsa (very tasty - the only redeeming quality of this place) and a light dusting of some white cheese-like substance. I thus had a choice of chip consistencies - completely soaked through or completely dry and untouched by any toppings. Bottom line: I can get better nachos at any non-Mexican sports bar in Vancouver.
SERVICE (3): Clearly the left hand didn't know what the right hand was doing. I was asked by no fewer than three staff for my order after I'd already given it. I was never offered refills of the funny-tasting water, but had to flag down the staff and interrupt their obviously personal texting and mobile phone conversations. When I asked why I wasn't getting chips and salsa, I was told I had to order an entreé and that the nachos didn't count because they were just an appy.
FOOD (2): As stated earlier, I was hungry and was jonesing for Mexican food, so I decided to STILL soldier on and order an entreé. Big mistake. My chicken molé came, again, on a small dinner plate (more like a large salad plate) and consisted of dry chicken with too-sweet sauce and tiny portions of rice and beans. The rice had a suspicious red powdery spice mixture sprinkled on it and contained what was obviously once frozen corn and carrots.
VALUE: As stated above, the portions were very skimpy. The nachos at any non-Mexican place are big enough to fill up a single diner and then some, but not here. The portions of rice and beans were scarcely bigger than your fist when they should each be about the size of your face. The whole abomination came to nearly $40 even though I hadn't ordered any alcohol, and that included being charged $2.95 for an extra small cup of salsa to cover up the taste of the awful molé sauce. And then they wondered why I didn't tip. It's too bad I didn't have two pennies on me or I would have given the "two-cent treatment."
AMBIANCE: The small restaurant was quite hot and very noisy. They had a musician who missed every third note of what sounded vaguely like the Mexican Hat Dance on ludes. I wondered if he was just practising for his ambition of being a worse singer than William Shatner.
All in all, a horrible dining experience and I really wish I could get my money back.