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marcgeekitchener ontarioSince August 28, 20111 Review
Average Rating
2 (1.8)
  • Food2 (2)
  • Service1 (1)
  • Value2 (2)
  • Ambiance2 (2)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Lisboa Bakery & Grill1187 Fischer Hallman Rd, #609, Kitchener
Strike 2 - Disappointing Visit ... Strike 3 I'm Gone
Submitted Sunday, August 28, 2011 - 2:51pm [Dine in]

I live near the Willamsburg village area and am able to walk to this restaurant - it's in a new quaint little village surrounded by different shops and businesses. Unless I'm on holidays I usually reserve comment until my third visit. I'm getting nervous though because after strike 3 (re: disappointing visits) I won't go back. to a restaurant. I really don't want that to happen here and I think it really has potential to do well. The first strike came during a lunch visit - first let me tell you, this place is a Portuguese bakery yes, but they BBQ chicken over hot coals and they serve fresh cut fries - a combination that should give Swiss Chalet a run for their money. But Lisboa drops the ball, that lunch I had, I'm sure I got chicken left over from the day before - dry as a sand box. The fries were great, cooked crispy and they put a delicious spice on them. There is one young server there - pretty girl too, but she just seems mad all the time - she is really abrupt, almost to the point of being rude, I don't think I have ever seen her smile. The other staff seem quite happy and content though. I honestly can't believe they have her serving customers. She is a good worker but she does not have the personality to be interacting with customers in my opinion - she generally is behind the counter taking orders but she's just flat out mean. I was back again today and she is still there with the same lousy attitude. She told me they only had dark meat today, so I ordered that with fries again. I could see the chicken cooking behind her and asked how long for white meat, she said quite a while - as I was leaving the chicken was coming off - I would of waited. The piece of chicken they gave was dismal - I had five bites off of it - it was good but come on , $12 for one little piece of chicken some fries and a can of soda - at least give me a second piece when they are that small. And, last time I checked this was a bakery - give me a Portuguese roll please and some butter - you have hundreds for crying out loud. This place should be packed and it never is... I know it's because people are having a hard time recommending this place to friends. It just does not live up to expectations - it won't take much - a happier staff, a good size piece of chicken (or 2) and a roll please - even Swiss Chalet (not a bakery) gets this right. Oh, and the fries today - what happened, not fully cooked and no trademark spice you usually put on - be consistent please. My wife and I sometimes just go for the fries they are so good - or were, I hope that was just an off day - I'm not counting the "just fries" visits on my strike count - just the full meals. We have 1 strike left and I have yet to recommend this place to anyone yet ... I hope after the next visit I am able to do that.

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