Submitted Wednesday, March 24, 2010 - 7:33pm [Dine in]
To the point
1) They will institute a cover charge depending on the number of people inside. No one inside equals no cover. A few people is $5 etc etc. This is a pub - not a club mind you.
2) I was charged automatically charged gratuity 18% during Olympics. Acceptable.
They charged it on my liquor tax and GST. Unacceptable. If it is going to be automatically charged, then it should only be on the meal. When I pointed it how she had the nerve to say "No one else seems to mind". Very rude tone.
It was busy during Olympics so I decided to mention it another day. Sent email to the Head Manager who said there was a "glich" in the system during Olympics and this did indeed happen. How convienient boys!
I sent an email asking for a $5 gift card for the overcharge and he said I needed to provide a reciept. I said this is fair but you also acknowledged that there indeed was a glich and I did not see myself driving from Surrey to Vancouver for a couple of bucks. A few dollar gift card seemed standard.
They made it seem like I was trying to scam them --- like really over a couple of bucks?!?!?
Why go here....Check out Johnny's, Yaletown Brewery, Doolins....
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