Their food is consistently good and service consistently terrible. We have dined here throughout the years but avoid it if possible.
On a recent dimsum with the family, we had pretty good food, as usual. Our waiter, however, was unfriendly, unsmiling, and looked pained that he had to wait on tables. The "Suits" looked similarly unhappy. Their attitude was colder than the air conditioning.
We asked our waiter for something many other restaurants did with no problem. He forgot about it, then did it very poorly. Then we decided to add a few dishes to our order. And we waited. Then he came by to confirm our order. Odd, but we confirmed it, and waited some more. Then after about 20 minutes we asked one of the Suits about our order as someone had just come by about "last call."
He checked on our order and said there was no order. Confused, we asked our waiter who happened to walk by. He reluctantly admitted that he forgot our order. The Suit then said, equally reluctantly, that they could make our order now. We declined and asked for the bill.
We were going to pay by credit card a Suit brought to our table the PIN pad thingy. My husband was taking a little longer as he needed his glasses. This Suit then said to him to enter a $20 tip. Yes, he TOLD my husband to give them a $20 tip. Not, once, but he told my husband twice. And how much was our bill? Including tax, just about $74.00. Of all the greedy restaurant staff (the Sun Sui Wah also comes to mind), this guy takes the title!
It's baffling that the other Kirin's have excellent food and service while this location continually has awful wait staff and management.
We will not be coming back to this restaurant.