Food: you pick your size of yogurt, they weigh it and then you put on your own toppings, and then they weigh it again and charge you according to the weight (on top of the basic price for the yogurt base). Seemed like they were refilling the topping choices throughout the time I was there, included the usual fresh fruit (mango, strawberry, kiwi etc), cookie/chocolate (oreos, smarties etc) as well as sauces (chocolate, hot fudge, caramel, fruit syrup) etc. They also seemed to have some smoothies, but I only had a yogurt. However, my friends had a smoothie each and both said they were great.
As for the yogurt itself, it's tangy and sweet but it's at the right taste. I was here a couple months ago and I think they've improved the yogurt since then (last visit: a week or two ago) because the yogurt seems less watery and more flavourful then before.
Nice and refreshing on a hot day.
Service: This is where this store exceeds the other yogurt shops in town that seem to be popping up all over the place. The asian guy that helped us was pretty young, but he was very professional and cheerful. He was there each time I went (three times in total) so maybe he's a full time worker?
Value: for most people, this kind of yogurt will always seem too pricey because it's not too filling and it's just dessert for alot of people... It seemed okay, it was better than qoola (near english bay) as that one puts the toppings on for you...and they put way tooo few fruits
Ambiance: Its a bit messy in there, seems like they didnt have alot of money to spend on the place. I don't really get the back area...seems liek they just dug themselves an extra room or something. However, it seems like they try to keep it clean and they have board games for people to play with. I just wish the seats were a little more comfortable, but i guess if anything they want a quick turnover? I live a block from west 4th so I always pass by this place...and from the outside it's hard to tell its a yogurt place at all, maybe they should work on their ambiance first...
The only negative about this place is that I think the topping numebrs are pretty limited...also the topping bowls are so irritating in how small they are! I'm not sure how they plan to keep such a small bowl well stocked in the summer if they get busier, because even now when there are fewer customers I can see that many bowls are near empty.
Overall, it's worth a visit. It's a tasty treat for the kids as well (although maybe I wouldn't let them pick the toppings themselves if you are on a budget...who knows how they would stack them up). It's too bad it seems like it doesn't get noticed very often (I don't know many people who have been here) because I think many ppl would like it... hopefully they do well this summer because I really need a place like this after hitting kits beach...