In an earlier post had mistakenly identified former owner Stephen Gagnon as still being associated with the restaurant. He has since sold and this letter was received by the current proprietors who chose not to respond.
For some time we've been hearing rumblings, but last Saturday afternoon, my husband and I had our own unfortunate 'Jules Bistro' experience. We were seated alone on the patio at 3:30 for the purpose of holding a business meeting, and asked the server (blonde man) to leave the third chair at our table to set papers on. He told us we could use the floor and became visibly upset when we pointed out that the patio was empty and unlikely to fill at this time of day. He then moved the chair and told us that it was to stay where he had placed it. We considered leaving, but as this was clearly a case of somebody having a bad day, decided to overlook it.
We were attended to by another server, and all went well until the end of our meeting, when a large plastic vase crashed down from an upstairs window, glancing off one of the chairs at a table beside us. The blonde man again came out, rushing down the street to bring back the Lamplighter Pub manager, apparently responsible for the housing upstairs. He proceeded to berate this person loudly in front of us, and to refuse the person's offer to clear the refuse.
The blonde server himself then picked up the vase, moved out onto the sidewalk directly beside us and violently threw the object into the alleyway. At this point I lost my temper, there was little difference between what the people upstairs had done and the server potentially endangering anyone who happened to be in the alley. It is also very difficult to live in a neighbourhood where people coming here to work treat our streets like this.
The server's response was that he had the right to express his frustrations in whatever way he saw fit. We had a verbal sparring match and he then let us know we were no longer welcome at his establishment.
It appears this particular employee is taking on stress that should be borne by management and from our perspective, dealing with his Napoleonic complex was too high of a price to pay for a Saturday afternoon lunch. As paying customers, our experience was ridiculously unacceptable. We hope to hear from you, wish to continue to support you, and wish you much success with your continued business challenges