Food: The crepe is freshly made. The creme on the crepe is light and fresh. It tastes very good.
Service: I like these friendly Japanese staffers. They are also very well staffed, I could count at least 8 people working there. Even though there is a line because its grand opening is drawing curious crowd, but the line moves pretty fast. From waiting in line to order to getting your crepe, it takes 10 minutes. That's pretty good considering there is a line and the crepe is made fresh right in front of you.
It's certainly faster than Beard Papa's grand opening. You would think they pre-bake a batch of puff shell at Beard Papa's, it should be faster because all they need is to inject creme in the puff. But since there's only 2 to 3 staffers working at Beard Papa each hour, it's pretty slow when they have a line.
Anyway, I am very happy about the service. Very smooth transaction, no pain.
Value: It is cheaper than Cafe Crepe (tourist trap). Mazazu Crepe is from $3.19 to $5.43, depending on what topping(filling) you want. They are all the same size, just different toppings. At Cafe Crepe, I remember it's 5 dollars for a basic plain crepe with just a thin layer of Nutella.
Keep in mind that this is more like a snack or dessert. It won't fill you up if you are very hungry. You need to eat your main meal before you get your crepe. So is it a good value to spend 3 dollar something to 5 dollar something for a take out dessert? I will leave that to you. It's up to you. I think the value is good because it's better priced than its' competitors and the products & service are better.
Ambiance: The store is in a clean spacious food court. I don't mind this food court because it's clean and big. It's spacious, you don't rub shoulders with anybody when you walk around. There's plenty of daylight during the day and it is well lit at night. It's not a romantic spot, ok. But you are definitely not suffering.
It certainly beats Cafe Crepe any time, I remember I had to wait for a long time at Cafe Crepe's small cramped store for a lousy crepe to go (there's hardly a place to stand comfortably), there was only 3 people in front of me. I still waited miserably like those folks waiting for flu shot or something, so pathetic.
I hope Mazazu Crepe kicks lame Cafe Crepe out of competition. I think this Crepe chain will succeed here because its' better price, products, and great service. I also hope they won't sell franchise to some mediocre like the Beard Papa's Richmond Centre branch. The Richmond Centre Beard Papa's has mediocre service, unlike the one in Aberdeen Centre. I love the friendly service at their Aberdeen Centre store but the other location kind of ruins Beard Papa brand.