This restaurant, formerly known as the Mongolie Grill, has recently changed hands and changed names.
We have gone there a few times since the handover, when the place was not busy. Apparently, the maximum load limit for this place is exceeded by having 20 people arrive at the same time--we know this because a large party arrived just before we did tonight.
After selecting our food, we waited a half hour before it was cooked. This was while the cook chose to take orders from members of the large party ahead of us, even though they had chosen their food after we did. I watched this happen four times.
When all 20 had finally been served, the second cook decided to leisurely scrape and wash the grill. I am glad he did, because it was disgusting. However, the wash job occupied further time.
Then, when business resumed, in spite of having 7 orders lined up, take out orders were first onto the grill. We made our objections known, clearly and instantly, and the cook went ahead with the takeout orders anyway, telling us that they had "several" that they had to clear.
After we finally received our meals, and ate, we went to pay. The manager assured us that he was "sorry for our inconvenience" but he was sure we wanted to eat from a clean grill. We told him that being told about the grill cleaning would have helped, but nonetheless, it had taken a full half hour to receive our meals in this fast-cook noodle place.
To add insult to injury, we told him, it was clear that a takeout customer has more value to this restaurant than an eat-in customer, as they get preference, whereupon the manager assured us that this was "only fair" as the take out customer was standing and we were "seated and not going anywhere" so we didn't have a problem.
I told him in no uncertain terms that it wasn't his business what we were doing with our lives, and that the issue was that the take out customer received preferential treatment, while the eat-in customers waited.
This situation then devolved into the manager attempting to justify himself and explain away all our issues. He concluded by telling us that we were "making too big a deal" out of everything.
Seriously, who in the world is the manager of a noodle joint to tell his customers how big a deal poor service and bad management should be in their own opinion?
As result, we told him that since takeout customers are his preferred clients, and we don't do takeout, we will be removing ourselves from his customer list. I am sure he's just as happy about this as we are.