I went for lunch with my girlfriend last week. I got an orange "smoothie" which was orange syrup milk and ice.. it was just wrong i asked her why it wasnt blended when the menu clearly said blended, she said this is how they do it but she would blend it for me. My friend ordered soup to start and after about 15 minutes we asked her for it. so then she brought the soup and clearly had forgot because our food was cold when we got it. i think she wanted to let her finish her soup. we both sent back our food cuz it was cold, and it came back just as bad. my pizza was again - not hot, and my friends fries had clearly just been thrown back in the deep fryer as they were soggy. I ate one piece of the pizza didnt take it hope and still got it on the bill. Wonderfull.....i work in the industry and will NEVER go to boston pizza again.