Mediocre dim sum; rude service - Green Tea Asian Cuisine (“荣华”something) at Wonderland S, London, Ontario
Submitted Sunday, March 6, 2011 - 1:55pm [Dine in]
The Green Tea Asian Cuisine (with Chinese name being “荣华”something) is a newly opened dim sum restaurant in London, Ontario. My family went there several times because it was new, but our experience got worse every time we went there - the food is not as authentic as some old dim sum restaurants in London, and the service is slow. And today the restaurant topped that with unbelievable rudeness, so we are not going there any more.
My family went there around noon today. The receptionist did not take our names down and said it would take just several minutes to seat us. We waited for about 15 minutes to see that they seated at least two parties who arrived after we. I talked to the receptionist and a male manager cut in, interrupting my words, to say that they did not have to take the names down. I walked away to continue waiting. Then the manager approached me and said: "You should not be upset about us. That's how I run my business!" I was really astonished by his attitude, "Why do you think you are entitled to tell me that I should or should not be upset? As a customer I expect to be treated with respect." Then the guy asked me to leave and said "or I'll call the police!" Absolutely unbelievable. Throughout the time I did not raise my voice while this guy kept interrupting me with loud broken English. Walking out of that place, my family could not help laughing, wondering what on the earth this guy came from. The restaurant was opened not long ago, and I doubt it can last very long.
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