I wrote a positive review about this restaurant for its dim sum a few months ago. My husband and I enjoy a rare treat of taking our two small children out for lunch. Keep in mind, we are a one income, working class family. We budget carefully and going out and spending $30+ on lunch is a luxury for us.
We had good experiences at this restaurant before and were eager to go back.
Unfortunately, I was very underwhelmed by the food this time and particularly disappointed with the service.
My three year old son and I arrived first, my husband was parking the van and would be about 5 - 10 minutes. A male wait staff put a pot of tea down on the table and I ordered some sticky rice so that my son would not get restless. When the waitress offered other items, I clearly explained that I was waiting for the rest of my party. When the rest of my party arrived, we would order more. The same woman kept coming back again and again, offereing us items "You want this?? You want this??" I explained at least twice more that I was waiting for the rest of my party.
When my husband got there with our 18 month old daughter, the same woman was barking out names of food in Mandarin. My husband politely advised that we wanted to get our daughter's jacket off and get settled first. A minute or two later, we waited for another cart to come by. We waited. We waited. We waited.....
Finally, she came by with some deep fried taro root. I took some. They were cold.
I asked for some baby bok choy (personal favourite of my husband and I). She waved her hand dismissively at me and barked "later! later!" Just a side note .... I find someone dismissing me with a wave of their hand, as if I was some sort of bothersome insect, the height of rudeness. We are clean cut, PAYING CUSTOMERS!!
A male waiter came by, we ordered some colas and my husband asked this waiter for some baby bok choy. He went and got us an order right away. I have no idea when our rude tray service waitress was ever going to get around to bring any. She never came back.
I advised my dear husband that I just wanted to get the bill and go.
When we received our bill, just like a previous poster mentioned, we were charged for the tea that was plunked, unbidden, on our table.
I guess I will just stay home and cook my own food. I cannot afford to waste hard earned money on mediocrity and rude service.