Submitted Tuesday, August 5, 2008 - 6:53pm [Dine in]
I've been to the Point Grey location and as it's a bit too far for me, I was excited to see that Burgoo was opening on Main. I went there with my friend the other day and I was disappointed in the lack of service and food quality.
We got seated pretty quickly. The server came within 5 mins. The drinks on the other hand took a while (15 mins). I asked for water, how difficult could that be?
The food took at least 45 mins to show up. I was getting pretty annoyed at how slow the service was. Our server didn't bother to come back to ask if we wanted more bread or anything like that. I had to keep on asking her for more water and then that wasn't refilled quickly.
When the food did show up, the mac & cheese was very salty and not to the usual quality as at the other location. My grilled cheese was cold and unappealing. Most of the cheese was on the outside of the bread. It's as if they squished down the bread and all the cheese went out of the sandwich.
I don't think there was even a manager on staff. Well, no one that seemed to be taking notice of what was going on in the restaurant.
It was not an enjoyable experience and left a bad taste in my mouth.
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Submitted Tuesday, August 5, 2008 - 6:26pm [Dine in]
I've tried eating here on numerous occassions and each time it's been a big disappointment. Service is bad and food is so-so. Thus the value of the food isn't worth it.
I had heard good things about Steamworks and I thought maybe I had gone on an off day. Thus I tried going 5 times. Each time, it was bad.
The latest time took the cake. We went downstairs as the upstairs was packed. We found an area for our party of 8. But no one came to check on us for at least 15 mins. Then they only came up to us, when I noticed the manager standing around talking to a fellow co-worker. I asked him about a server and he sent one over to us.
I told our server that we needed to be somewhere in an hour and she said that she would make sure the kitchen got to our order. We were ordering appies so it wasn't difficult.
Our drinks came 20 mins later. The appies didn't arrive for another 10 mins. But only 2 of our appies came. We asked about the other appies and the server left and didn't return. We had to flag down another server and cancel the rest of the appies.
The manager didn't seem to care that the server seemed swamped in our area. He was too busy talking to the co-worker. The server never came back to refill our drinks or explain what happened to our appies. We didn't even get an apology of any sort. That's the last time I ever go there.
Was this review helpful? 2 / 4 users found this review helpful.