Submitted Thursday, November 11, 2010 - 2:09pm [Dine in]
I am a regular customer here, I have always been treated well. Today was the worst experience ever...
I strolled in for my weekly visit and it was busy. I found a table that was vacated and helped the staff by clearing the dishes that were left behind. I placed my belonging at the table and proceeded to the counter to order. When I got up to order I was asked to remove my items from the table until AFTER I had ordered. As I moved my things, my table was taken by 2 other people.
There were no tables open and I was unable to enjoy a nice visit to my neighbourhood breakfast spot.
I live 1 block away and have always been a regular, loyal customer, but I will never return here or recommend it again.
Was this review helpful? 4 / 8 users found this review helpful.
Submitted Thursday, August 19, 2010 - 5:00pm [Dine in]
We went there for a nice birthday dinner. Food was AMAZING, Service was AWEFUL. We only received 4 menus even though there were 7 of us, we had to share menus. The server was unengaged and seemed to only care about taking our order and pushing out our food. No personal interaction, no suggestions of wine pairing, no offer to explain items on the menu, etc.
We were the last table that evening. Accidentally, an expensive pair of glasses was left at the table. I called first thing the next morning, before the restaurant opened, to ensure they had them. They claimed they were not found and that they would ask the staff in regards to the missing glasses. I received no reassurance that they had asked staff, and when I persisted I was yelled at by the owner.
Just because you have great food and established customers does not give anyone the right to treat high-paying customers this way. There was no apology and no response from them.
This is my lasting impression and the story I will tell everyone when they ask about the Deep Cove Chalet.....
Was this review helpful? 4 / 10 users found this review helpful.