Submitted Monday, November 13, 2006 - 4:44pm [Dine in]
Looking at past reviews it appears the staff and management here are not very intelligent nor customer-service oriented. We made an order to go and discovered we were given the wrong food once we returned home. We called to complain about this and demand our next order to be discounted or given complimentary for their mixup. We were in turn told to return with THEIR food so that it could be given to the correct customer. We were told that we could not have our food replaced the next time because we refused to drive all the way back to return their food, as we were already fed up and hungry enough to settle for the food that we received instead.
Beware of this location.
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Submitted Monday, November 13, 2006 - 4:37pm [Dine in]
Very nice location near Coal Harbour. The ambiance was great, and lots of comfortable leather couches to sit in for dining with a great view downtown. I ordered the basic Fetuccini Alfredo but it turned out to be very good in the end, served with fresh tomatoes, basil and other spices. Our waitress was obviously new and had to keep checking our menu to see what we wanted to order. Her demeanour was very neutral (neither friendly nor rude) but she came to check on us a fair number of times. The food arrived very quickly which was good to see. Overall pretty good for a chain restaurant and I will definitely return to this specific location in the future.
Was this review helpful? 3 / 3 users found this review helpful.