We've eaten here many times. We've tried a good majority of the menu. We usually go on Saturday around 4 as you can get seated right away. Honestly I think if you want to stand in a line out in the rain for over an hour I think you are crazy. We did that once before we knew any better and never again.
Service is good. I think it has gotten better in recent years (and the waitresses cuter =)). Only recently found out you get at least one refill with a pop, wish I'd known that earlier as I love guzzling my pop.
Food: Only real complaint is the often hard butter served with the bread.
I read some reviews here that say the food isn't good, and some that say it is great. I would wager these people have not tried the right dishes. I have a knack for knowing what will be tasty to me, and as I ordered each trip I got more adventurous. My instincts found the tastiest dishes first, and nearing the end of the menu not so tasty. Nothing wrong with the quality, just bland, but honestly they looked bland on the menu. Some people might like those dishes though.
These are my favourite dishes, and I'd dare anyone to try a few of them and say the food is "bland" or mushy or whatever:
Conchiglioni in creamy tomato
Agnoloti Don Vincenzo
Frutti de Mari
There's probably more but I can't remember without the menu in front of me.
I did finish my portion a few times, but only got a pen once =). It's great having leftovers for later, but I do notice it's not nearly as good after as it dries out.