A group of 10 friends and I went to lunch here after doing our annual Grouse Grind. We were disappointed by the poor food and faulty service. Our entire bunch consisted of servers; when we dine out we are usually very patient and understanding. But this experience left us exasperated by the nonexistent service.
There was a myriad of food let-downs: all 4 steaks that were ordered were overcooked, and when one friend asked for it to be properly re-done, he was then served a raw steak. These steaks are not cheap! Appetizers came after our mains etc.
However, the biggest let down was the poor service. We could not flag down our section's server! Every server we approached to give our order (I got out of my seat and went hunting for some help) reiterated the same line, "I'll send your server over." I got this reply 3 times. Our server passed us many a time, but failed to actually stop at our table. The fourth time I approached a server, I asked to speak to the manager. The service and management seemed ineffectual, at a time when only half the section was full.
There was also a problem with the splitting of the bill. Like most restaurants, an automatic service charge of 15% is tacked on to all groups bigger than 6. However, if the food and service is as above described, it is the customer's right to question or challenge this practice. Remember T.I.P.S. stand for : To Insure Proper Service.
If you are planning to celebrate completing the Grouse Grind, I strongly recommend that you leave the mountain, before dining. Otherwise, you may encounter similar problems.