My sister and I went to this Sammy J. Peppers location a few weeks ago, thinking it would be as good or better than the Burnaby location. We were dead WRONG!
The moment we arrived, I had a bad feeling. We were seated near the back (which was very poorly lit) and I got the feeling we were going to be pretty much forgotten about because all of the other customers seemed to be crowded around the bar watching sports on the tvs. Alas, I was right, as our server didn't come around for a good 15-20 minutes. He was personable, but that didn't excuse the fact that we sat there for that long without even a glass of water.
I ordered a cheeseburger with onion straws, which on paper sounded awesome. The food didn't arrive for close to 1/2 hour, and by this time we were ravenous. The burger looked good when it arrived, but I noticed that the onion straws were burnt and there was no mayonnaise, relish, no toppings really whatsoever on the bun. ????? The bun was dry, not to mention the burger patty. I honestly think a Quarter Pounder at McDonald's would trump that pathetic burger ten times over. The fries were not bad, though.
We got our bill and headed up to the bar to settle up. We stood around waiting for another ten minutes until our server came up. By this time we were not impressed. My sister needed change, but for some reason our server had disappeared so she asked another server if she could get it for her. This server took my sister's money, handed her the change and just walked away. No "thank you", no "have a nice day", no nothing.
There is absolutely no excuse for such poor service. I won't be going back, and if I have my way, neither will anyone else I know!