As a long time Vancouver veg-head, I have tried and tried and tried to forgive Foundation their frequent mishandling of my business, but my last experience was the final straw. The staff at Foundation appears to be comprised mainly of completely out-of-touch art school rejects. If your food arrives to your table AT ALL, it will come badly timed. Appetizers at the same time as your entree (and apparently no concievable way to either keep it hot in the kitchen or remake it so that it's fresh and served when you're ready for it). A fondue that takes nearly an hour to prepare (and all the fruit is sour, hard, and unripe). Absolutely no effort made to listen to the customer's needs (probably because the music is so loud the whole time they can't *hear* what your needs might be). Drinks orderd (liquor, even - the restaurants biggest money-maker!) that never arrive. And no manager to be found, anywhere, ever (that's because apparently all the employees 'manage' the business...or mis-manage, I should say).
I am afraid for our society when a place like this has never ending line-ups of young people every evening. Is it that these kids are so unaware of the value of money that they are happy to shell out their hard-won dollars for substandard service and mediocre food? Is it that they care more about "making the scene" than about what they put in their mouths or how they are treated by the service workers they pay? Or is it (and I suspect this is more the case) that there is a dearth of vegetarian eateries in Vancouver that are fresh, funky, and arty? You can't throw a rock without hitting a sushi joint for your avocado rolls and yam tempura. I can name 4 purely vegetarian Chinese places, complete with religious overtones. And hey, there's always Indian food (which is great, don't get me wrong).
But Foundation has the market cornered on old fashioned vegetarian pub- and comfort-foods. It's just too bad so many of us veggie Canadians are so polite we tolerate borderline abusive service to get it.
I am sorry, Foundation. I tried to love you...but it's been five years and you've cooly dismissed my business one too many times. Hire a real manager, concerned with creating happy customers *no matter what*, and I might be back.
Also, lose the "ironic" gangsta rap soundtrack played at volume 11.