My family and I took my Father in Law here (group of 6) for his birthday dinner last week. We were sat in the middle of the main room right away as we had a reservation. Ambiance is nice, lots of people, nice level of music, chatty but not disruptive of our dining experience.
Our server was fake the moment he got to our table, he apparently used to work at the Cannery and had mentioned that he was having all sorts of trouble with opening wine and being busy. Sort of a put off but we brushed it off.
I asked for the wine list which was very fairly priced and had a lovely selection, he handed it over and we had to wait another 10 mins after to actually order it then another 5 for him to bring it; we saw him running around, but then again so was everyone else including management, bussers and hostesses so there were plenty of people to help if needed - the only reason why i say this is because I used to work in a restaurant and noticed.
After he opened our wine he poured the entire bottle into 4 glasses (the other 2 weren't drinking), now it's not a big deal but I'd like to have my wine staggered, he even said something like "woah, I guess i over poured, heh" or something.
He mentioned the fish special which was a mediteranean white fish prepared and served whole then deboned tableside by a sous chef. My father in law and husband ordered it. It sounded fantastic. After sharing an antipasto platter which was very nice btw, or meals took approx 40 mins to come out. 2 fish, 1 osso bucco, 1 salmon, 1 bone-in chicken and my mussels. As our food was brought to us we waiting for the frenching to begin for both guys as this was apart of the service, no one came and therefor we waited while our food grew colder by the second. Another server came, deboned one and walked away, we had to call him back and he said "oh I thought there was only one". He proceeded to debone the other and finally, I'd say about 7 mins after receiving our meal, we started. My mussels cold, but broth flavorful, so it had potential, the fish apparently was overcooked and dry, salmon was nice as was the chicken, the ossobucco was salty and very very very small and over priced, with poor presentationa and crunchy risotto.
Our server was overall poor as was our food. From the looks of it most people also had some sort of issue, cold food, poor service, etc.
I won't be back, our bill was about $260 plus tip which is not bad for our group to eat, good value, but not worth it since the food is lacking and the service is really really poor.
The chef came by and asked how our food was but didn't stop just basically said "hello how was everything" and didn't wait for anyone to respond; just walked away. It just got a review in the Globe and Mail and I couldn't agree more. Overall a miss - another thing with the server before I forget; he was cleaning a nearby table and for whatever reason it caught our eyes, he looked at the bill, said something like "pfft, what a joke" and slammed the billfold shut, obviously he didnt get a 'good enough' tip. He obviously didn't know that a) people could hear him and b) we were watching him but it made us all laugh, that pretty much summed up at evening there.