Gotta say I went and booked a dinner here as a casual dine in and sorry to say I was disappointed on several accounts, not just one...
the very first issue was friends had arrived & three waitresses could not figure out if there were reservations are not? I called in advance, 3 days ago and at least in the early day of the same booking to ensure things would go smoothly. I was not too impressed there.
When we came in, also there was an arrangement for the tv there to be on the hockey channel, it was not done till it was several minutes into the first period, we had to ask THREE times to get the channel changed.
she then mistook the guest for the host. refills were not done in a timely fashion.
I'm sorry if I sound harsh in rating this place, but this is the first time I have been there. Standard would be, organization and not focusing too much on personal conversation with one of my guests, but to perform the job professionally and interact with ALL GUESTS in regards to orders, extra utensils, or refills...or at least have 2 waitresses for our table if it was needed.
I ordered the lamb burger, meat was over cooked, burnt charred. I was too hungry at this point to care to bother, I had to tear the bits off. she (waitress) seem to think that was 'ok' and left... when she comes back, again she only talks to the ONE guest at our table, it made it very VERY awkward.
the onion rings were too hard for my tastes to digest. I had to take a digestive enzyme afterwards but still got food poisoning. I'm not surprised since the whole service was less than passable in my standards.
the funny thing was we had bought in a cake for a birthday dinner, we appreciated the song and the icecream, but they all seemed to have forgotten about our cake that we had bought in, until we reminded them. what were they doing back there? then I asked where the cover was for the cake, they threw it away...lol. at this point, I know I'm not coming back cause this was enough to piss anyone off-this all happened in one night, my first time being there.
so then waitress did apologize then, but the plates were wet.
I came home having food sickness, not sure with what the other guests had to endure.
I Was very and am very disappointed. I'm not returning here & am completely scared off by lack of attentiveness. um..the only good thing maybe was bringing my bill to pay , only that was done on time. *rolls eyes*