This is my go-to place for any dim sum cravings. I come here with the family and when you have a bunch of family from Hong Kong... you have to trust their food judgement! (Or at least I do.) Anyway, whenever friends want dim sum, I will always bring them here. This place starts getting busy around 11:30 on weekends so your best bet is to come here at around 10. Keep in mind, that this place, of course also has a dinner menu if you want some 10 course Chinese meals. =)
The food: Food is great... there's a good selection. You have your typical stuff like siu mai and ha gao. One of the things they don't have on the carts that roll around is deep fried squid - one of my favourites. I was a bit sad about this but everything else they have makes up for it. Some of the most common things that come around - steamed spare ribs, shrimp eggrolls, chinese donut/bbq pork/shrimp wrapped in noodle, eggplant with shrimp, raddish cake, sticky rice.... the list goes on. Every now and then you'll get a gem like the shanghai soup buns or satay cuttlefish. For the more adventurous... there's tripe, beef tendon, and chicken feet. Then to top it all off, they have mango pudding. This is probably some of the best mango pudding I've had from a restaurant in a while. It's not like that cheap gelatinous mango pudding you get from most restaurants. This one has some good texture to it and melts in your mouth. I always ask for extra condensed milk on it... mmmmm. With that being said, definitely make sure you try and pace yourself so you get a chance to eat all the different types of dishes.
The service: I really like the service. The ladies there are super nice... even if you don't speak Chinese. They're very accomodating and patient. I have a somewhat, annoying group of friends who are all over the place when it comes to ordering/asking for things. One of the ladies there is awesome and made all of us at the table laugh with her antics. One time when I asked her what was on the cart, she even said to me "don't worry, you guys just got here I won't serve you guys dessert yet". I personally thought this was awesome because most cart style dim sum places will just try and force everything at you. Food comes out pretty fast, even though there are times where you'll go a few minutes without seeing any of the ladies with carts around. You don't really notice it though.
The value: Not much to say here. I think it has great value. Everything on the carts are $2.50 per dish. For 8 of us, we ended up paying about 14 bucks each (including tip) and we were stuffed. During the weekdays, if you finish eating and paying before 12, I believe you get something like 10-15% off (possibly more but I can't remember). Awesome!
Ambiance: It's a Chinese restaurant... what do you expect? It's going to be chattery. I think this place makes good use of the space they have. You're not bumping arms with other tables or anything either so you don't need to worry about some yappy patron talking over your conversations with your own table.
If you want a place with good food and you're tight on money (even if you're not), I feel that this place is definitely worth the trip to Richmond.