Login or Register
Do a search below using the city or postal code search box if your city is not listed above.

JulyVancouver (east)Since January 25, 20121 Review
Average Rating
1.5 (1.5)
  • Food1 (1)
  • Service1 (1)
  • Value2 (2)
  • Ambiance2 (2)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Flying Beaver Bar & Grill4760 Inglis Drive, Richmond
They forgot the customer is right.
Submitted Thursday, January 26, 2012 - 12:17am [Dine in]

We go to the south terminal often, which is right across from the Flying Beaver. The last time we were there a couple of years ago was a bad experience so we hadn't been frequenting it.

However, we were at the main airport and were going to the south terminal and had 1 1/2 hours to kill. We thought we would give this place another chance as it is close and does have a wonderful view.

From the moment we walked in, we did not get a good impression. The music was to loud to talk comfortably. The place needed a good clean. The tables were dirty.

We selected a table but their was a note saying something like "you can sit here, but if people we like stop by you will be asked to move". Why not put a reserved sign on it? We moved on, found another table and sat down. The waitress did come over promptly to get our drink order When I only wanted water, her attitude was disdainful. However, I got the water when the others got their drinks.

We had decided to order the wings special. Oh boy, the rules. First we each had to have a real drink, water was not acceptable. OK, I ordered a beer and gave it to my husband. My husband ordered 12 hot wings, which was ok. But my Grandmother and I each ordered 6. Not acceptable, the minimum was 10. Again, ok, we ordered 10 each. They came covered in goop and were not very good. We each ate a couple but couldn't continue as the sauce was overpowering. We did eat the decent yam fries.

Up until this point we took the rules in stride. But when we asked the waitress to wrap the wings up so we could take them home, she informs us we can only take a maximum of 7 wings with us. When I explained we could not eat them all and didn't want to order that many anyways, she said "I explained you had to order 10". Yes, she did, but she did not explain we would have to eat the all of them. She informed us she would pack up 7 and throw the extras away, or we could eat them. At this point I snapped "Who makes these ridiculous *)(*& rules?". She stomped off and refused to come back.

So I asked to speak to the manager. He eventually came over and started chewing me out for swearing at the waitress. I apologized and tried to explain our situation, and that all I wanted was to take the leftovers home but he just kept explaining the rules to us over and over. Finally I said there is no point in continuing this conversation, could we please have our bill so we could leave. He then continued to talk, but he became angry because I cut him off. He just wouldn't go away.

It's ridiculous really, we are good customers, pleasant, take situations as they occur and tip well. All we ask is that we get treated fairly and with respect. I understand they need to have rules surrounding their specials, but come on, don't make me order more food than I want then tell me I either have to eat them or throw them out, but still have to pay for them.

Well, the best way to vote is by not bothering to go back and you can be sure that is what we will do.

  • Food
  • Service
  • Value
  • Ambiance