A bunch of us went to the Keg to celebrate a friends B-Day. We called to make reservations but they said they dont take reservations after 5. This was the 152 nd surrey location. They told us if you get there around 5 you'll probbably get a seat. When we showed up at 5 , it was like a 4 hr wait for a table. Ok, it was busy because of this dine out vancouver thing that was going on. So they called the Scott rd location for us and we managed to get in there.
At the scott rd location we had to wait about an hour for table. We sat at the bar and had a few drinks and some appies to kill time. Calamari was goid, but a bit small portion.
When we got yo our table. We ordered food and the waitress seemed quite nice. As the evening progressed the service seemed to decline. The quality if service from our service provider was nil. Shouldnt we all be given water especially if we ask for it? The waitress seemed bothered about getting water for all of us. 6 adults at our table. When our steaks arrived 4 of 6 steaks were cold. They did take those off the bill in the end. My steak was ok. I ordered a sirloin oscar (a Keg favorite of mine) it was hot and tastey but lacking in bernaise sauce. My wife had pepper gravy steak, it was lacking in pepper.
The bar tender needs to learn hiw to make a good paralyzer.
Although my steak was good, speaking on behalf of my friends and the birthday girl It was nit a good night food-wise. Overall i hada great night because i was with friends, but the food portion was a total let-down. $40 for a steak? I expect top notch service at the Keg. I get better service at a fast food drive through.
I wonder if its just this Surrey location that is bad. Ive never experienced this at other locations, Vancouver, Burnaby.
I understand it was a busy night for them with the dine out Vancouver thing happening. In my book thats no excuse.
Im going to do alot more of making steak at home rather than go out to the Keg.